FREQUENTLY ASKED QUESTIONS

 

 

What kind of services do you provide?

The bulk of our services are morning, midday and afternoon dog walks, cat services, and farm visits. We also do pet sitting as our schedules allow. Feel free to contact us with your needs. If we can help, we will!   Sorry, we currently do not offer overnight pet sitting.

 

What form of payment do you accept?

We accept cash, checks, and credit cards. Payment is due at the time of the first service. 

 

What is your inclement weather policy?

If there is a threat of severe weather during the time of your scheduled service, we will make sure your pet gets a chance to do some ‘business’ before an alternative indoor activity or playtime commences! In the case of dangerous ice or snow, and if you will not be in need of a walk on that day, please notify us as soon as possible. Cancellation policies may not apply in the case of extreme weather. We will do our best to get to your pet within the time frame agreed upon.

 

What is your cancellation policy?

Please give us at least 24 hours’ notice of cancellation. Email 2galpetcare@gmail.com or text us at (919) 201-7081. Services cancelled with less than 24 hours’ notice will not be refunded or credited.  Please be sure to receive confirmation of cancellation from us. Partial credit details for more than 24 hours’ notice are listed in service agreement. 

 

How many dogs do you walk at one time?

Up to three furry members of the same household. Separate walks for same family pets may be arranged if they do not walk well together or have different needs.

 

Do you walk on holidays?

We do.  Please note an additional fee of $10 per visit on the following holidays: New Year’s Eve/Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas Eve/Day.

 

How long will it take to set up services?

Please allow up to two weeks from the time we receive your inquiry to our first visit. For care around the holidays, as much notice as possible but at least three weeks to ensure a spot!

 

Are you insured and bonded?

Yes we are.

 

How do I get updates?

We will update a daily log in a notebook that we provide. We are also happy to text or email what your pet is up to during our visit.

 

Why do we schedule a meet & greet?

This gives us a chance to put a face to a name and, with permission, give out some hello treats! We get to know you and your pet's preferences, schedule, routine, etc. We can also verify that the provided key will work and you can show us where all of your pet's “things” are located. 

 

When do I pay?

Payment is due prior to the service period.

 

What happens if there is an emergency with my pets?

We will always have emergency contact information with us and make all efforts to contact you as soon as we can. In the event of a serious emergency, we will contact you as we bring your pet to the veterinarian. Further information is outlined in the service agreement.

 

Will I have the same walker/farm sitter?

Yes, unless your normal walker/sitter has an emergency, is ill, or on vacation. You will be notified as much in advance as possible of any substitutes.

 

I am ready to sign up! Now what?

During or soon after our meet & greet, we can review all the required forms, which include a service contract and vet release, and pet/client profile sheet. We will need to test the provided keys (we ask for two) along with alarm codes and anything else we need to know to access your home or farm. Once this is completed, we are ready to walk! Or muck!